Name		Name	Last commit message	Last commit date
parent directory ..
README.md		README.md
__init__.py		__init__.py
main.py		main.py
ticketing_plugin.py		ticketing_plugin.py
workflow.yaml		workflow.yaml

README.md

Customer Support Workflow Sample

Multi-agent workflow demonstrating automated troubleshooting with escalation paths.

Overview

Coordinates six specialized agents to handle customer support requests:

SelfServiceAgent - Initial troubleshooting with user
TicketingAgent - Creates tickets when escalation needed
TicketRoutingAgent - Routes to appropriate team
WindowsSupportAgent - Windows-specific troubleshooting
TicketResolutionAgent - Resolves tickets
TicketEscalationAgent - Escalates to human support

Files

workflow.yaml - Workflow definition with conditional routing
main.py - Agent definitions and workflow execution
ticketing_plugin.py - Mock ticketing system plugin

Running

python main.py

Example Input

My PC keeps rebooting and I can't use it.

Requirements

Azure OpenAI endpoint configured
az login for authentication