ServiceNow MCP Implementation Example

[darrylsarkisian-debug]

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I'm the maintainer of this project — an ITSM professional who spent my career in incident/service management and recently completed Anthropic's MCP courses. I built this as a hands-on bridge between the two: an MCP server that exposes real ServiceNow Incident Management operations as tools, driven by a Claude-powered agent.

The MCP server exposes incident management as four tools, and the intended workflow is:

Claude discovers the available tools via MCP's tools/list — no ServiceNow specifics are hardcoded in the client.
A natural-language request (e.g. "my laptop won't boot, open a ticket") gets mapped to create_incident, with urgency/impact inferred from context.
ServiceNow's own priority matrix derives the priority — the client just reflects it back.
Follow-up requests round-trip through get_incident / update_incident_state, carrying the incident number from conversation context.

Quick start (Python 3.10+, PowerShell):

git clone https://github.com/darrylsarkisian-debug/servicenow-mcp-demo
cd servicenow-mcp-demo
pip install -r requirements.txt
.\start-demo.ps1

The server talks to ServiceNow's Table API and supports a mock/live backend toggle via environment variable, so it can run fully offline for testing. It does not ship any credentials — you provide your own PDI instance URL and API key via .env, which is gitignored.

Feedback on the tool schemas, the mock/live toggle design, or what I'd need to change for a production deployment (OAuth + scoped service account, streamable HTTP transport instead of stdio) is welcome.

Relevant Links

Source: https://github.com/darrylsarkisian-debug/servicenow-mcp-demo