Doc-1858 Document feature Notification Center

modules/ROOT/nav.adoc

@@ -545,6 +545,7 @@
 
 * xref:billing:index.adoc[Billing]
 ** xref:billing:billing.adoc[]
+** xref:billing:billing-notifications.adoc[]
 ** xref:billing:aws-commit.adoc[AWS: Use Commits]
 ** xref:billing:azure-commit.adoc[Azure: Use Commits]
 ** xref:billing:gcp-commit.adoc[GCP: Use Commits]

modules/billing/pages/billing-notifications.adoc

@@ -0,0 +1,83 @@
+= Manage Billing Notifications
+:description: Manage billing notifications in Redpanda Cloud: what alerts you receive, who receives them, and how to configure your notification preferences.
+:page-topic-type: how-to
+:personas: platform_admin, evaluator
+:learning-objective-1: Identify the billing notifications Redpanda Cloud sends and their thresholds
+:learning-objective-2: Configure which users in your organization receive billing notifications
+:learning-objective-3: Opt out of billing notification emails for yourself or your organization
+
+Redpanda Cloud sends email notifications to help you monitor your billing balance. Organization admins receive alerts when credit or commit balances reach spending thresholds.
+
+In this guide, you will:
+
+* [ ] {learning-objective-1}
+* [ ] {learning-objective-2}
+* [ ] {learning-objective-3}
+
+== What notifications you receive
+
+Redpanda Cloud monitors your balance and sends a notification when it crosses each threshold. Each threshold triggers one notification. If your balance crosses the same threshold again after adding credits, you may receive another notification at that level.
+
+[cols="1,2,1",options="header"]
+|===
+| Notification | Description | Thresholds
+
+| Low credit balance
+| Sent when your pre-paid credit balance is running low. Credits are drawn down by usage, similar to a prepaid account.
+| 50%, 30%, 10%, 0% remaining
+
+| Low commit balance
+| Sent when your contractual commit balance is running low. Commits represent a minimum spend over a contract period.
+| 50%, 30%, 10%, 0% remaining
+|===
+
+Notifications are sent to email only. The subject line follows this format:
+
+`Action Required: Your Redpanda Cloud <type> is <X>% remaining`
+
+== Who receives notifications
+
+All users with the *Admin* role in your organization receive billing notifications by default. To change who receives notifications, update role assignments on the *Organization IAM* page. See xref:security:authorization/rbac/rbac.adoc[Role-Based Access Control].
+
+== Opt out of notifications
+
+=== Individual opt-out
+
+To stop receiving billing notification emails:
+
+* Open any billing notification email.
+* Click the *Unsubscribe* or *Manage notification preferences* link at the bottom of the email.
+
+No support ticket is needed. The change takes effect within 24-48 hours.
+
+=== Organization-wide opt-out
+
+To disable billing notifications for all admins in your organization, contact https://support.redpanda.com/hc/en-us/requests/new[Redpanda support^].
+
+NOTE: If billing notifications are enabled for the organization, individual admins who have not unsubscribed will continue to receive notifications.
+
+== Common questions
+
+* I didn't sign up for these emails. Why am I receiving them?
++
+Billing notifications are sent automatically to all organization admins. If you don't want to receive them, click the *Unsubscribe* link at the bottom of the email.
+
+* I got an alert but I already added credits. Why?
++
+Notifications are triggered when your balance crosses a threshold. If you added credits after the threshold was crossed, the notification was already queued. If your balance later crosses the same threshold again (for example, after adding credits and then using them), you may receive another notification.
+
+* Who else in my organization is getting these?
++
+All users with the Admin role receive billing notifications. To see who has the Admin role, check the *Organization IAM* > *Users* page in Redpanda Cloud.
+
+* I unsubscribed but still received a notification. What happened?
++
+Unsubscribe requests take 24-48 hours to process. If you receive a notification during that window, it was sent before your request was fully applied.
+
+* What should I do when I get an alert?
++
+Review your current balance on the *Billing* page. You can add credits or contact your Redpanda account team to discuss your usage and plan options.
+
+* Do trial accounts get notifications?
++
+Only if the trial has promotional credits. Standard trial accounts without a credit balance do not receive billing notifications.

modules/billing/pages/billing.adoc

@@ -2,12 +2,14 @@
 :description: Learn about the metrics Redpanda uses to measure consumption in Redpanda Cloud.
 :page-aliases: deploy:deployment-option/cloud/manage-billing/billing.adoc
 
-Redpanda Cloud uses various metrics to measure the consumption of resources. 
+Redpanda Cloud uses various metrics to measure the consumption of resources.
 
 * All pricing is set in US dollars (USD). 
 * All billing computations are conducted in Coordinated Universal Time (UTC). Billing accrues at hourly intervals. Any usage that is less than an hour is billed for the full hour. 
 * The *Billing* page shows detailed billing activity for each cluster and lets you manage payment methods. Redpanda charges the credit card marked as the default. The most recently added credit card becomes the default payment method, unless you select a different one.
 
+TIP: Redpanda Cloud can notify you when your credit or commit balance is running low. See xref:billing:billing-notifications.adoc[Manage Billing Notifications].
+
 NOTE: Pricing information is available on https://www.redpanda.com/price-estimator[redpanda.com^]. For questions about billing, contact billing@redpanda.com.
 
 == Usage-based billing metrics

modules/get-started/pages/whats-new-cloud.adoc

@@ -24,6 +24,10 @@ xref:get-started:cluster-types/byoc/aws/vpc-byo-aws.adoc[BYOVPC on AWS] is now g
 
 The xref:manage:iceberg/redpanda-topics-iceberg-snowflake-catalog.adoc[Snowflake and Open Catalog integration] for Iceberg topics is now generally available (GA).
 
+=== Billing notifications
+
+Redpanda Cloud now sends email notifications to organization admins when credit or commit balances reach spending thresholds (50%, 30%, 10%, and 0% remaining). You can manage your notification preferences or opt out at any time. See xref:billing:billing-notifications.adoc[Manage Billing Notifications].
+
 == February 2026
 
 === Agentic Data Plane (ADP): LA