Model Descriptions

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• Case Group
• Banners

Last reviewed: 2025-11-23

These ought to be added to the model files as comments one day.

Case Group

• Used to group siblings.
• About 5% of cases in an org are part of a case group.
• They have been observed to range between 2-4 cases.

Banners

• Only one active at a time
• Associated with admin who created the banner